Returns & Exchanges

At DoughGirl, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we cannot accept physical returns. If your order arrives damaged or incorrect, please reach out to our team within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your package for any signs of damage or discrepancies with your order confirmation.

• 2.
  Capture Documentation

  Take clear photos of the packaging and the product if there is an issue, as this helps our quality control team process your claim faster.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of your delivery within 24 hours.

• 4.
  Resolution Process

  Our team will review your request and issue a store credit, refund, or ship a fresh replacement batch at no additional cost.